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Learn how to remove Confluence product access for users on your site. So after assessing your team’s need, you can manage the number of billable Confluence users on your site accordingly. In such cases, remember that your team can always access core knowledge management features from within your service project without having to access Confluence. This is because Atlassian Cloud products renewing annually are priced based on a distinct user tier and not on the exact number of users on your site. For any extra user who needs product access to Confluence, you’ll pay based on the respective user tier.
#HOW TO USE CONFLUENCE AS A KNOWLEDGE BASE FREE#
If you make annual payments, please note that when you add a paid plan of Confluence to your site, you’ll get free product access to Confluence for up to 1 user on your site. You can read more about permissions and restrictions in the Free plan of Confluence. You also won’t have access to some security and compliance-related features like data residency, IP allowlisting, and audit logs. There are some limitations of being on a Free plan of Confluence that you should be aware of:Īdmins won’t be able to customize space permissions or enable anonymous access in Confluence In this case, you’ll pay for 25 agents in your Jira Service Management plan and you can give the two content approvers free product access to Confluence. And this will also let them view and work on knowledge base content. Product access to Confluence can help them manage content for the whole organization. Or, suppose there are two content managers in your organization who need to approve knowledge base content. You’ll only be paying for a Jira Service Management plan and not a Confluence plan, but still be getting the benefit of both for your agents and your content team members. In this case, you could give up to 10 members of this content team the advantage of free product access to Confluence, as they probably wouldn’t need access to any other Jira Service Management functionality. In addition, there may be a content team within your HR organization that creates articles you may want to use in your HR service project. So, if there are 25 agents in your team, they’ll all be able to create and manage knowledge base articles from the service project with their existing product access to Jira Service Management. Your team can always access core knowledge management features from within your service project Any 10 users on your site can also use Confluence for knowledge base or other documentation needs. Up to 10 users on your site can get free product access to Confluence. With a Free plan of Confluence added to your site:Īll agents will be able to create, edit, and delete knowledge base articles without leaving your service project. Your team only requires product access to Jira Service Management and not to Confluence to create and manage knowledge base articles from your service project. You can access core knowledge management capabilities in Jira Service Management by adding a Free plan of Confluence to your site. Adding a Free plan of Confluence to your site
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The plan you choose only determines what features you’ll get in Confluence and how many users on your site can access these features. Your agents’ access to your knowledge base does not depend on the Confluence plan you add to your site. This will ensure that all the Confluence features you need for knowledge management will be available directly in Jira Service Management.Ĭhoosing a Confluence plan to power your knowledge baseĪll core knowledge base capabilities are the same across Confluence cloud plans. To add Confluence to your site from your service project, go to Knowledge base from your project sidebar navigation and follow the instructions. If you do not already have Confluence on your site, you’ll need to manually add it. All your drafts and published pages from those Confluence spaces will appear in your service project.
![how to use confluence as a knowledge base how to use confluence as a knowledge base](https://capacity.com/wp-content/uploads/2019/12/Confluence-Alternative.png)
If you already have Confluence on your site, learn how to link knowledge base spaces to your service project. To set up your knowledge base in Jira Service Management, at a minimum, you’ll need to have a Free plan of Confluence on the same site. It does this by bringing the rich editing features of Confluence directly to your service project’s knowledge base.
![how to use confluence as a knowledge base how to use confluence as a knowledge base](https://confluence.atlassian.com/confcloud/files/827106195/827106196/1/1462423249999/Create+a+site+space.png)
Jira Service Management leverages the power of Confluence to make knowledge creation and management seamless for your team.